Hardware Care Pack for HPE ProLiant DL380 Gen11 server - 3 years with 24/7 support, 4h reaction time & on-site service

24/7/4h Service

Our most comprehensive service available. With the 24/7/4h Hardware Care Pack, you have access to professional technicians, available within 4 hours, at any given time of any given day.

How you benefit

More service, more safety - our 24/7/4h Service Hardware Care Pack ensures you absolutely high-quality services and saves your budget at the same time. The technicians of our service partner are ready for you at any time.

• Professional support 24 hours a day, 5 days a week - with 4 hours response time
• Technician assistance and/or spare parts on site on the next business day
• Coverage of all costs, including driving time, working time and material

The services of the 24/7/4h Hardware Care Pack are provided by our service partner. Billing is done once for the selected term.

The service of the 24/7/4h version is available in:

• Germany

Full Support Around the Clock

Complex systems can cause complex problems. But with our 24/7/4h Hardware Care Pack, you can relax. With the help of our service partners, your servers will run smoothly again in no time. The Hardware Care Pack applies to specific devices regardless of the value of goods and is therefore especially interesting for high-priced hardware.

Immediate Problem Diagnosis

After purchasing the 24/7/4h Hardware Care Pack, you will receive a voucher including all relevant information for your requests: contract number, information about the devices covered by the Hardware Care Pack, as well as contact information for our partners' support hotlines. They can execute a remote analysis and formulate a potential solution to the problem.

Quick Service

If necessary, a technical specialist will come on site to perform the hardware fault clearance. Our partners repair your hardware and hardware components until the IT infrastructure is working again. If additional parts or resources are missing, they will be provided as quickly as possible.

How it works

A Hardware Care Pack is the ideal extension to the standard warranty of your goods. If you want to be on the safe side for your used servers, you can do so with just a few clicks thanks to our 24/7/4h Hardware Care Pack:

• Find a Hardware Care Pack for the right model on Servershop24.de
• Select the suitable service variant with the required duration

And order! Unless otherwise specified, your individual Hardware Care Pack will be activated automatically three days after delivery.

What else?

The offered Hardware Care Pack extends your protection. Your legal warranty rights and any warranties that may exist for the item remain unaffected. In case of a problem, regardless of whether a service case occurs or whether the Hardware Care Pack is used, you will of course receive our support within the terms of the respective regulations.

This Hardware Care Pack is only valid in connection with a server offered by us. If you want to protect your existing systems, you are welcome to ask us for an individual offer for a Hardware Care Pack.