Hardware Care Pack for HPE ProLiant ML350 Gen11 server - 3 years with next-business-day support and 5x9 on-site service

Next-Business-Day

Professional support on site - on the first business day! With the Next-Business-Day Hardware Care Pack from Servershop24.de, you save yourself time-consuming postal routes: The technicians from our service partners come directly to you and ensure that a fault is quickly solved.

How you benefit

The Hardware Care Pack ensures you high-quality hardware services, but at prices significantly below the usual market rates. You will get:

• Professional support 9 hours a day (8 am to 5 pm), 5 days a week (Monday to Friday)
• Technician assistance and/or spare parts on site on the next business day
• Coverage of all costs, including driving time, working time and material

The services of the Next-Business-Day Hardware Care Pack are provided by our service partner. Billing is done once for the selected term.

The service of the Next-Business-Day version is available in:

• Germany
• other countries of the European Union (mainland only, islands available on request)

Full reliability thanks to Next-Business-Day

Server issues often require immediate solutions. Thanks to our Hardware Care Packs, we can take care of your server when it goes down. You can avoid such worries if you have already purchased the Hardware Care Pack in advance. Your voucher, which you receive when you purchase the package, lists all the hotlines you can use to contact our service partners - around the clock.

Service with a straight message

If errors are reported by contacting us, our partners first analyze them remotely, make a diagnosis and then propose a solution. You can decide what to do next.

Help on the next business day

On the next possible business day, in compliance with the terms of service, a technician will then come to you to take a look at your server on site. During the agreed service hours, he will repair hardware malfunctions and damage. This will continue until the IT infrastructure is ready for use again. The costs are fully covered by the Hardware Care Pack.

How it works

A Hardware Care Pack is the ideal extension to the standard warranty of your goods. If you want to be on the safe side for your used servers, you can do so with just a few clicks thanks to our Next-Business-Day Hardware Care Pack:

• Find a Hardware Care Pack for the right model on Servershop24.de
• Select the suitable service variant with the required duration

And order! Unless otherwise specified, your individual Hardware Care Pack will be activated automatically three days after delivery.

What else?

The offered Hardware Care Pack extends your protection. Your legal warranty rights and any warranties that may exist for the item remain unaffected. In case of a problem, regardless of whether a service case occurs or whether the Hardware Care Pack is used, you will of course receive our support within the terms of the respective regulations.

This Hardware Care Pack is only valid in connection with a server offered by us. If you want to protect your existing systems, you are welcome to ask us for an individual offer for a Hardware Care Pack.