Hardware Care Pack for DELL PowerEdge R520 server - 2 years with pickup & return service

Pickup & Return Support

Enjoy quick hardware replacements thanks to your Hardware Care Pack. Should one of your devices be faulty, our service partners will use their professional experience to resolve the problem as quickly as possible.

How you benefit

Our international Pickup & Return Hardware Care Pack includes the following services:

• Free return shipping for your defective hardware and shipment of replacement parts
• Repair or exchange of your used parts or devices
• Coverage of all costs, including driving time, working time and material

The services of the Pickup & Return Hardware Care Pack are provided by our service partner. Billing is done once for the selected term.

The service of the Pickup & Return version is available:

• worldwide (except countries under embargoes)

Professional Pickup & Return Support

If any hardware that is covered by our Pickup & Return Hardware Care Pack becomes faulty, we would ask you to contact our service partners immediately. Their contact information can be found on the voucher, which you will have received upon purchasing the extension.

Contact and Support

In many cases, smaller problems can be resolved by calling the hotline. In other cases, problems can be eliminated by simply identifying the specific part at fault. In these cases, simply returning the faulty parts and installing our replacement parts has proven to be the quickest and most cost-efficient solution.

Repairing and Replacements

Our Pickup & Return Hardware Care Pack also enables you to have your faulty equipment fully replaced free of charge. We will pick up, repair and return your defective hardware within the warranty period. In simpler cases, this would mean replacing only the defective part, which allows us to return the repaired hardware to you sooner than expected. All relevant information regarding this service can be acquired through the Servershop24.de support.

How it works

A Hardware Care Pack is the ideal extension to the standard warranty of your goods. If you want to be on the safe side for your used servers, you can do so with just a few clicks thanks to our Pickup & Return Hardware Care Pack:

• Find a Hardware Care Pack for the right model on Servershop24.de
• Select the suitable service variant with the required duration

And order! Unless otherwise specified, your individual Hardware Care Pack will be activated automatically three days after delivery.

What else?

The offered Hardware Care Pack extends your protection. Your legal warranty rights and any warranties that may exist for the item remain unaffected. In case of a problem, regardless of whether a service case occurs or whether the Hardware Care Pack is used, you will of course receive our support within the terms of the respective regulations.

This Hardware Care Pack is only valid in connection with a server offered by us. If you want to protect your existing systems, you are welcome to ask us for an individual offer for a Hardware Care Pack.